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Extra Support for q-m.com Clients1
q-m.com
Specific quality-manager.com Supporting Services

We customized, to bring you unique services which enhance the q-m.com web interface and maximize your management system. We can provide these as needed or on an ongoing basis!

q-m.com Setup
ISO 9001:2000 QMS Templates
q-m.com Monitoring and Escalation
Quality Support Services Retainer
Hoshin Based Planning, Facilitation, Support & MonitoringNnew.gif - 175 Bytes



1Lockhart and quality-manager.com bring you the service and support you need to make your QMS pay for itself!
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q-m.com Setup
In addition to supplying the tools, for a small 1 time fee, Lockhart will:

  • Install and configure components,
  • Add quality manager tools, tables,
  • Customize these to your needs,
  • Add links to your existing documents and data,
  • Configure forms to work with your web site,
  • Train your QM on use and additional QMS opportunities,
  • Provide support to get the QM started,
  • Train other Mgt. Team members, as needed,
  • Provide employee guidance and communication elements,
  • Discuss additional corporate uses.

From years of experience implementing, auditing and working with ISO 9000 compliant quality management systems (QMS) Lockhart can show you how to get the most out of your QMS and at the same time, reduce the administrative burden you may now be experiencing.

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ISO 9001:2000 QMS Templates
Built to satisfy the new requirements of ISO 9001:2000, our QMS Templates take advantage of the process oriented approach to documentation and combine it with the versatility of HTML linkages!

For a small uplift on your quality-manager.com services, fixed monthly fee, you will have access to the latest generic templates for Policy, Process, Procedural, Instructional, Quality Records and Forms related documentation. Benefit from the experience of Lockhart and the diverse backgrounds of our many clients, who come from a wide variety of industries, to bring "Best of Breed" practices to your organization.

Obviously we cannot share any client confidential, business process related information, but management policy and organizational approaches are frequently shared within the business community and our QMS templates take advantage of this, to bring you readily implement-able, world class methods.

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q-m.com Monitoring and Escalation
Benefit from our years of experience with numerous organizations, through our Monitoring & Escalation Service. With your authorization, we'll keep an expert eye on your system for you!

For a fixed monthly fee Lockhart will provide regular and consistent monitoring of the system records available through the q-m.com web-site, and determine if and when intervention will benefit your organization.

On-going monitoring of your quality management system, through the q-m.com web-site ensures that when something is not consistent with best practice, Lockhart will intervene to help correct it through an escalation and recommendation to the Quality Manager.

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Quality Support Services Retainer
Lockhart offers a wide range of services in support of management; the Retainer Service allows for a tailored and flexible program to be delivered on your site, on a regular and reliable basis.

Lockhart's commitment is to provide a world-class level of expertise and effort to your Management Team on a on-going basis. Services may include regular auditing, selected training, work-shopping, or documentation services. You receive the value of our experience at a price commensurate with our regularly scheduled, yet part-time delivery approach.

From the firm foundation of Leadership Systems expertise, Lockhart is committed to the success of your organization, through the application of appropriate and proven methods, applied only when they are needed!

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Hoshin Based Planning, Facilitation, Support and Monitoring
Lockhart 's experience and methods combine with our quality-manager tools to facilitate a powerful strategic planning and operational follow-through process, for your organization.

The long-term benefits of the Hoshin Planning Methods are well recognized within industry worldwide. The difficulty is in implementing this process thoroughly and maintaining the focus needed to see it through to fruition. Lockhart now offers services which provide facilitation and support of the planning process and on-going monitoring and follow-up, by utilizing our q-m.com on-line tools, to help maintain the focus required.

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